Responsibilities
- Lead project team in the resolution of customer project issues, escalating to appropriate parties as needed
- Collaborate with appropriate Blue Yonder resources on customer's business, organization and culture to strengthen their credibility as trusted advisors
- Assist in generating Statement of Work and customer proposal documents
- Help validate and produce appropriate baseline project plans and templates
- Work with appropriate parties to plan project resource requirements
- Provide guidance, feedback, coaching, and developmental experiences to project team members
- Assess project performance and communicates lessons learned to increase institutional knowledge
- Ensure project team adheres to Blue Yonder policies, procedures, methodologies and quality standards
- Manage services engagements including interactions with client project team and client executives
- Resolve all project issues including budget, timeline, accounts receivable, scope changes, software functionality and technology
- Provide regular project communication and status reporting
- Manages project quality to ensure customer satisfaction
- Lead process change and serve as a subject matter expert to drive key decisions
- Identify Key Performance Indicators, develop baseline measurements, establish ongoing measurement processes, measure and present quantifiable results
- Ensure that projects deliver the value/ROI sold with the engagement
- Build collaborative relationship that increases customer's perception of the value Blue Yonder brings to their business and expands future business opportunities
- Maintain a full understanding of our competitor’s software and service solutions
- Keep individual and project expenses within budget
- Record cost-transfer time to other Blue Yonder teams, as appropriate
- Escalate issues that may have negative financial impact
- Manage service engagement budgets
- Review billing for all active accounts
- Record and reports on billable time to customer
- Maximize margin on service engagements
- Ensure supporting project documentation is in order and submitted timely
- Maintain project compliance to Blue Yonder’s project management methodology
- Contribute to the ongoing development of project management, implementation, and solution templates and best practices
- Effectively identify and close additional software and service opportunities within your client base
Qualifications
- PMP certification preferred.
- Preferred Experience in the SCM industry; Proven experience working as a Project Manager or similar capacity.
- Deep understanding of Manufacturing business processes, with specific work experience in these business areas.
- Knowledgeable in project management best practices.
- Demonstrated leadership experience in a software consulting, implementation or development projects.
- Demonstrated experience presenting and interfacing with C-Level Executives
- Skilled at leading and coordinating across diverse teams to achieve desired outcomes.
- Ability to resolve complex problems with little to no guidance
- Capable of facilitating (design sessions, conflict resolutions, brainstorming, etc).
- Strong interpersonal skills with the ability to mentor, coach and train.
- Excellent communication skills in Japanese & English language, client relationship and analytical skills.
- Well organized and consistently meets commitments.
- Self-starter / able to work and lead groups independently
- Highly developed organizational skills
- Strong analytical skills, particularly in requirements gathering, root cause analysis, problem resolution, and quality assurance
- Proven ability to identify potential problems/outstanding tasks, and finding solutions
- Excellent analytical, writing and presentation skills.
- Willing to travel according to customer project needs 
About the Company
Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential
Blue Yonder’s tagline “Fulfill Your Potential” reflects the company’s mission to empower every organization and person on the planet to fulfill their potential. Each day, our global teams of associates and business partners work together to accelerate global economic growth, increase sustainability and prosperity with a Sonoran Spirit.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
Diversity, Inclusion, Value & Equity (DIVE) is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.